Shipping policy

Thank you for shopping with [Store Name]. Below you will find detailed information regarding our shipping rates, processing times, and delivery estimates to ensure a seamless purchasing experience.

Order Processing Time

  • All orders are processed and verified within 1–3 business days (Monday – Friday, excluding public holidays).

  • Once your order has been dispatched, you will receive an automatic confirmation email containing your tracking number.

  • During peak seasons, holidays, or promotional sales events, processing times may extend by an additional 1–2 business days.

Estimated Shipping Times & Rates

We partner with reliable global carriers to deliver your items safely. Estimated delivery windows begin after your order has been shipped.

Destination Standard Shipping Time Shipping Cost
United States & Canada 7–14 Business Days Free on orders over $50 / $4.99 Flat Rate
United Kingdom & Europe 7–12 Business Days Free on orders over $50 / $4.99 Flat Rate
Australia & New Zealand 8–15 Business Days Free on orders over $50 / $5.99 Flat Rate
Rest of the World 10–20 Business Days Calculated at Checkout

Order Tracking

  • Once your package has shipped, a tracking number and carrier link will be sent to the email address provided at checkout.

  • Please allow 24–48 hours for the tracking status to update in the carrier’s system.

  • You can also track your package directly on our https://grabtemu.com/apps/17TRACK at any time.

Multiple Shipments

To ensure the fastest possible delivery, items in the same order may occasionally be shipped in separate packages depending on warehouse availability. If this applies to your order, you will receive distinct tracking numbers for each parcel.

Customs, Duties & Taxes

  • International shipments may be subject to import duties, value-added taxes (VAT), and customs clearance fees upon arrival in your destination country.

  • Grabtemu is not responsible for any additional customs or tax charges applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

Address Accuracy & Delivery Issues

  • Address Corrections: Please double-check your shipping address during checkout. If you need to make changes, contact us at support@grabtemu.com within 2 hours of placing your order. We cannot alter the destination address once the parcel is in transit.

  • Lost or Stolen Packages: If your tracking indicates that your parcel was delivered but you have not received it, please check with household members, neighbors, or your local carrier branch first. If the issue persists, contact our support team for assistance.

  • Returned Packages: Parcels returned due to incorrect addresses or failure to claim will incur a re-shipping fee or be refunded minus original transit costs.

Contact Us

For any shipping inquiries, updates, or special delivery requests, reach out to our dedicated support team:

  • Email: support@grabtemu.com

  • Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)